That depends on whether the problem is in your telephone set, in your inside wiring or in the outside lines and switching equipment that CVTC uses to provide your service.
You are responsible for repairs if the problem is in your telephone equipment or the inside wiring. Simple tests can help you determine whether to call CVTC for assistance. These tests may save you time and money. There is a charge if the trouble is in your telephone equipment or inside wiring and the telephone company is called out for a repair. There is no charge if the trouble is in the outside lines or switching equipment and was not caused by negligence on your part.
You are responsible for maintaining and repairing your own telephone equipment. If the phone you own isn't working, here are a few things to check:
If the above check out okay, you need to go to the next step. The Network Interface Device (commonly called NID) that is on the outside of your house or office allows you to identify whether telephone problems are in CVTC telephone lines or house wiring. Before calling us, please do the following:
Call CVTC if you've tested your telephone equipment and are sure it is working properly. It's important to try to determine where the problem is before you call us. If the problem is ours, it will be repaired without cost to you.
All new telephones are modular, which means they come with a clip attachment on the cord that connects easily with a modular telephone outlet. A modular outlet has a small hole that the clip fits. Just squeeze the clip between your thumb and forefinger and insert it. You're all hooked up! To disconnect it, just squeeze the clip again and gently remove it.
Since deregulation of the telephone industry, telephone equipment has become available from many sources. It's a competitive business and we cannot recommend particular suppliers to you. The new modular telephones have, however, made installation easy for owners of equipment.
The telephone outlet in your home may be of the old four-prong variety. In that case, you can either purchase a simple converter that plugs directly into the outlet and provides a modular style connection, or you may decide to replace the old outlet with a new modular one. That's an easy task, requiring only a few moments and a screwdriver.
To install a modular outlet, notice first that the outlet has four terminals. Each of the four has a lead wire attached, each of a different color (green, red, black, yellow).
After removing the old outlet, wires from your home's phone wiring system will be visible. Match the colors of the wires extending from the wall of your home to the colored leads of the modular outlet (red-to-red, green to green, etc.) Wrap the end of each house lead wire around the base of the appropriately colored terminal on the back of the outlet, and tighten each screw with a screwdriver. Then attach the modular outlet to your wall and secure the screws.
The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious:
REMEMBER: The possibility of electrical shock always exists when dealing with telephone wires. Use caution. We are not responsible for damage or personal injury due to hazardous voltages and electrical shock.
Don't forget to call your local telephone, electric and cable company before you dig!
It is the cheapest route to take as you may be required to pay for time and materials to fix a cut cable.