Troubleshooting Your Telephone

Problems may arise with your telephone service. The issue may be your telephone set, in your building's inside wiring or in the outside lines and equipment that CVTC uses to provide your service.

You are responsible for repairs if the problem is in your telephone equipment or the inside wiring. Simple tests can help you determine whether to call CVTC for assistance. These tests may save you time and money. There is a charge if the trouble is in your telephone equipment or inside wiring and the telephone company is called out for a repair. There is no charge if the trouble is in the outside lines or switching equipment and was not caused by negligence on your part.

How to Troubleshoot

Before You Call 611 If you are having trouble making or receiving phone calls, or the quality of the calls is poor, you may try the following before calling for support.

If the same problem occurs:
The problem is probably in the phone line. Call our telephone technical support desk (611 from your phone) and, if we determine that it is in the phone line, we will repair the lines at no charge to you.

If the problem does not occur:
The problem is probably in your wiring. Call our telephone technical support desk (611 from your phone) and, if we determine the issue is with your inside wiring, charges may apply.

If the problem is in your telephone set
follow the instructions on your warranty or contact your equipment retailer for repair or replacement.

Installing Your Phone

All new telephones are modular, which means they come with a clip attachment on the cord that connects easily with a modular telephone outlet. A modular outlet has a small hole that the clip fits. Just squeeze the clip between your thumb and forefinger and insert it. You're all hooked up! To disconnect it, just squeeze the clip again and gently remove it.

Since deregulation of the telephone industry, telephone equipment has become available from many sources. It's a competitive business and we cannot recommend particular suppliers to you. The new modular telephones have, however, made installation easy for owners of equipment.

The telephone outlet in your home may be of the old four-prong variety. In that case, you can either purchase a simple converter that plugs directly into the outlet and provides a modular style connection, or you may decide to replace the old outlet with a new modular one. That's an easy task, requiring only a few moments and a screwdriver.

To install a modular outlet, notice first that the outlet has four terminals. Each of the four has a lead wire attached, each of a different color (green, red, black, yellow).

After removing the old outlet, wires from your home's phone wiring system will be visible. Match the colors of the wires extending from the wall of your home to the colored leads of the modular outlet (red-to-red, green to green, etc.) Wrap the end of each house lead wire around the base of the appropriately colored terminal on the back of the outlet, and tighten each screw with a screwdriver. Then attach the modular outlet to your wall and secure the screws.

Please remember:

Telephone Safety

The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious:

REMEMBER: The possibility of electrical shock always exists when dealing with telephone wires. Use caution. We are not responsible for damage or personal injury due to hazardous voltages and electrical shock.

Telephone Troubleshooting Call Before You Dig Troubleshooting Phone