Calling Features

Calling features are powerful tools that help manage incoming and outgoing calls. Our best deal on calling features is the Ultimate Value Pack, which includes 17 features for $2.50/month. Contact a customer service representative for help selecting features that best suit your personal or business needs.

New Calling Feature Value Packs
Monthly Charge Additional Features
Ultimate Value Pack $2.50 Includes 17 features
Caller ID Value Pack 1
Get caller ID plus any other two Enhanced Calling Features
$6.50 $.75/month per feature
Caller ID Value Pack 2
Get caller ID, call waiting, and call forwarding
$3.25 $.75/month per feature
Optional Enhanced Calling Features a la Carte Rates
Call Waiting $2.50 per month
Call Forwarding $2.50 per month
Three-Way Calling $2.50 per month
Speed Calling 30 $2.50 per month
Anonymous Call Rejection $1.25 per month
Calling Number Blocking Free
Line Blocking Free
Selective Call Forwarding $2.50 per month
Selective Call Acceptance $2.50 per month
Selective Call Rejection $2.50 per month
Automatic Call Back $2.50 per month
Automatic Call Return $2.50 per month
Caller ID Name & Number $5.95 per month
*Caller ID with Call Waiting $7.95/month (A savings of $.50 per month
*Caller ID Number Only $4.95 per month
Warm Line $2.50 per month
Auto Line $2.50 per month
Distinctive Ringing $2.50 per month
Ring Again $2.50 per month
*Some features not available in all areas

On-Demand Conference Calling

With On-Demand Conferencing, up to 32 participants may attend by calling into the conference on either a local or toll free access numbers. Once a customer has subscribed to the service there is no pre-scheduling necessary—the service is available to you 24/7. In addition, there is no time limit. Below are further user Instructions:

  • Subscribe to On-Demand Conferencing service by calling our Copper Valley business offices.
  • A Host PIN and a Participant PIN are provided to you at the time you subscribe.
  • Instruct your attendees to dial into the conference using one of the following access numbers:
    • For participants calling from Glennallen, Chitina, Mentasta, or McCarthy: 822-7676
    • For participants calling from Valdez or Tatitlek: 835-7676
    • For participants calling from Cordova: 253-7676
    • From outside the service are: 1-877-820-7676
    • The Host will need to enter their host PIN in order to activate the call.
    • Each Participant will be prompted to enter their PIN before they can participate in the conference.

Calling Feature Instructions

Following are instructions for using the calling features available for your Copper Valley residential or business telephone line. Most of the features must first be turned on by our staff. Some of the features are free and some are offered for a small monthly charge. To place an order to turn on any of the below features, contact our business offices.

Caller ID

Caller ID allows you to see the name and number of the caller on a display unit or display phone before you answer a call.

How to use:

  • When a call comes in, the Caller ID unit will receive the information after the first ring.
  • The incoming caller's name and phone number will appear on the display screen.
  • If you choose to accept the call, pick up the handset. If you choose not to accept the call, no action is necessary.

Call Waiting

With Call Waiting, a special tone alerts you to an incoming call when you're already on the phone, giving you the opportunity to continue your conversation or put the first caller on hold and answer the inbound call.

How to use:

  • While on a call, a small beep or distinct tone will alert you of another incoming call.
  • Press the receiver hook or the flash button to answer the second call.
  • When the second call is answered, the first call is automatically placed on hold.
  • To return to the original call, press the receiver hook or the flash button.

NOTE: This feature is on at all times and is available on all calls whether they are incoming or outgoing. This feature may interfere with modem use, but can be turned off temporarily as detailed above.

Cancel Call Waiting (CCW)

This service allows a Call Waiting subscriber to disable call waiting for an individual call, so that important calls are not interrupted. The service is enabled by dialing an access code before or during the call for which Call Waiting is to be canceled.

How to use:

  • To disable Call Waiting for the next call, press *70 before the call.
  • To cancel call waiting during an active call (when Three Way Calling is activated), press *70 during the call.
  • To cancel Call Waiting during an active call when Three Way Calling is not activated, flash-hook and press *70 during the call.

Call Waiting with Caller ID

This service displays the calling number and name as part of the notification that a second call is on the line.

How to use:

  • To enable Call Waiting with Caller ID, press *65.
  • To disable Call Waiting with Caller ID, press *85.

These codes will only take effect if Call Waiting is already enabled.

Call Forwarding

With Call Forwarding, you can route calls made to your home number, to any local or long distance number or cell phone so you won't miss important calls.

  1. Lift the handset and listen for the dial tone.
  2. Press *72.
  3. Listen for a second dial tone.
  4. Dial the number to which you wish to forward your calls.
  5. You will know that your phone number has been forwarded if either the party at forward number answers or you hear 2 beeps.
  6. Within 30 seconds, repeat steps 1 – 4 above. You'll hear a double tone confirmation to let you know your Call Forwarding is now working.

How to cancel:

  1. Lift the handset and listen for the dial tone.
  2. Press *73.
  3. Listen for the double tone confirmation.
  4. Hang up.

NOTE: You will hear short rings on your phone as a call is being forwarded. You will not be able to answer these calls. You will, however, be able to make outgoing calls. If the forwarded number that you wish to use is a long distance number, you will be charged the long distance rate for each call that is forwarded and accepted.

Remote Access to Call Forwarding (RACF)

This service allows a call forwarding subscriber to access and change their call forwarding configuration from any phone.

How to use:

  1. Dial 835-0000, 822-0000, 291-0000, 823-0000 or 325-0000.
  2. You will hear instructions, then a special tone.
  3. Dial your 10 digit phone number and enter your PIN number.
  4. At the special dial tone, dial *72 plus the number you want your calls forwarded to.

How to cancel:

  1. Dial 835-0000, 822-0000, 291-0000, 823-0000 or 325-0000.
  2. You will hear instructions, then a special tone.
  3. Dial your 10 digit phone number and enter your PIN number.
  4. At the special dial tone, dial *73 and the number you want to remove the Call Forwarding option from.

Busy Call Forwarding (BCF)

This service forwards incoming calls to an alternative number only when the subscriber's line is busy. The subscriber is required to specify the forwarding number each time the service is enabled.

How to use:

  1. Dial *90.
  2. Wait for a confirmation tone, and then dial the number to forward to.
  3. Wait for the confirmation tone.

How to cancel:
Press *91.

Delayed Call Forwarding (DCF)

This service forwards call from the subscriber's line to an alternative number only if they are not answered on the subscriber's line.

How to use:

  1. Dial *92.
  2. Wait for a confirmation tone, and then dial the number to forward to.
  3. Wait for the confirmation tone.

NOTE: You will hear 4 full rings at forwarded location as well as at original location.

How to cancel:
Press *93.

Selective Call Forwarding

Selective Call Forwarding allows you to create a list of phone numbers that will be routed upon calling to a local or long distance number you specify. To configure the service through the handset, the subscriber dials an access code, which takes them into the Screen List Editing menu system.

How to use:

  1. Press *63.
  2. Listen to instructions which tell you:
    • Whether the service is on or off.
    • How many numbers there are on your list.
  3. Listen to instructions that will ask you to enter, confirm, or change the number to which your calls will be forwarded.
  4. Listen to instructions which tell you:
    • How to turn the service on or off.
    • How to add or delete numbers from your list.
  5. Choose from one of the list options.
  6. When finished, hang up the receiver.

How to cancel:

  1. Lift the handset and listen for dial tone.
  2. Press *63.
  3. Listen to instructions.
  4. Dial 3 to turn the service off.
  5. Hang up.

NOTE: When this feature is in use, it is possible that emergency calls may not get through.

Selective Call Acceptance

Selective Call Acceptance lets you create a list of phone numbers from which you are willing to accept calls. Calls from numbers not on this list receive an automated message stating that you are not currently accepting calls. To configure the service through the handset, the subscriber dials an access code, which takes them into the Screen List Editing menu system.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Press *64.
  3. Follow the instructions provided by the recorded message.

How to cancel:

  1. Lift the handset and listen for the dial tone.
  2. Press *84.
  3. Follow the instructions provided by the recorded message.

NOTE: This list of phone numbers is separate from that of Selective Call Rejection, Selective Call Forwarding, and other similar services.

Selective Call Rejection

Selective Call Rejection lets you create a list of phone numbers from which you are not willing to accept calls. Calls from numbers on this list receive an automated message stating that you are not currently accepting calls. To configure the service through the handset, the subscriber dials an access code, which takes them into the Screen List Editing menu system.

How to use:

  1. Lift the handset and listen for the dial tone.
  2. Press *60.
  3. Follow the instructions provided by the recorded message.

How to cancel:

  1. Lift the handset and listen for dial tone.
  2. Press *60.
  3. Listen to instructions.
  4. Dial 3 to turn the service off.
  5. Hang up.

NOTE: This list of phone numbers is separate from that of Selective Call Acceptance, Selective Call Forwarding, and other similar services.

Automatic Callback

This service allows the subscriber to automatically redial the last outgoing call. If the call to the last called number fails because the called party's line is busy, call setup is performed automatically as soon as the line becomes idle; this is known as delayed Automatic Callback. The subscriber's phone rings with a distinctive ring to identify the callback; when the subscriber picks up, the switch then attempts to contact the called party.

How to use:

  1. To automatically call back the last outgoing call, press *66.
  2. To cancel all outstanding callback attempts, press *86.

Automatic Recall

With Automatic Recall, you can learn who last called and automatically return the call, whether you answered it or not.

How to use:

  1. Lift the handset and listen for dial tone.
  2. Press *69.
  3. Listen for the announcement telling you the number of the last caller.
  4. To return the call, press 1.
  5. If the line is busy, listen for an announcement telling you the number is busy and hang up. When the line is available, you will hear a distinctive ring notifying you that the other party is ready to connect. Pick up the receiver and the call will be placed automatically.

How to cancel:

  1. Lift the handset and listen for dial tone.
  2. Press *89.
  3. Hang up.

Anonymous Call Rejection (ACR)

This service automatically rejects all calls from withheld numbers.

How to use:

  1. To enable ACR, press *77.
  2. To disable ACR, press *87.

Reminder Call

This service allows the subscriber to book calls from the switch at a set time of day. An announcement is played when the subscriber answers. If the call is not answered, the switch will retry after a set period.

To enable an individual reminder call through the handset:

  • Dial the appropriate access code (see below).
  • An announcement will prompt the user to dial the desired time, in 24-hour clock format, followed by #.
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.

The default access codes for this service are as follows:

  • To enable an individual reminder, press *310
  • To disable all individual reminders, press *311
  • To disable one individual reminder, press *312
  • To check individual reminders, press *313

To enable a regular reminder call through the handset:

  • Dial the appropriate access code (see below).
  • An announcement will prompt the user to dial the desired time, in 24-hour clock format, followed by *.
  • An announcement will prompt the user to dial the repeat option code (see below) followed by #.
  • The options are every Monday (1) to every Sunday (7), every weekday (8) and every day (9).
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.
  • To enable a regular reminder, press *314
  • To disable all regular reminders, press *315
  • To disable one regular reminder, press *316
  • To check regular reminders, press *317

Note: Regular reminders conflict if they are set for the same time and their repeat options have a day in common. It is not possible to configure conflicting regular reminders. By default, the number of retries made if the line is busy is set to 1, and the retry interval is set to 1 minute.

Three-Way Calling

With Three-Way Calling, you can talk with two people in separate local or long distance locations at the same time.

How to use:

  1. Call the first person.
  2. Press the receiver hook.
  3. When a dial tone is heard, dial the number of the second person.
  4. Once connected, press the receiver hook to connect all parties.

Do Not Disturb (DND)

This service allows the subscriber to block his or her line temporarily to prevent incoming calls. Outgoing calls can still be made as normal, but incoming calls are not connected; instead, the caller hears an announcement that the subscriber is not currently accepting calls.

How to use:

  1. To enable DND, press *78.
  2. To disable DND, press *79.

Warm Line

This service allows a subscriber's line to be configured with a number that is dialed automatically when the phone has been off the hook for a configurable amount of time. This allows a subscriber to be given a default outgoing call, which can be useful to people who may not be able to reliably dial a number without assistance.

Hot Line

This service allows a subscriber's line to be configured with a number that is dialed automatically when the phone is taken off the hook. For example, this could be used in an airport to provide a phone that dials a local taxi firm, but no other numbers.

Speed Calling 8 Number

With Speed Calling 8 Number, you can reach eight frequently called numbers quickly by dialing a single digit.

How to set up:

  1. Lift the handset and listen for the dial tone.
  2. Press *74.
  3. Listen for a second dial tone.
  4. Assign a speed dial code by dialing any number between 2 and 9, then dial the phone number you wish to save. For long distance numbers, include a 1 or 0 and the area code.
  5. Press the # key.
  6. Listen for dial tone.
  7. To add another number press *74 and repeat above steps.
  8. When finished, simply hang up.

How to use:

  1. Lift the handset and listen for dial tone.
  2. Press the one digit code for the telephone number you want to call.
  3. Press the # key.
  4. The telephone number or access code will be dialed automatically.

NOTE: You should write your speed numbers down for future reference.

Speed Calling 30 Number

With Speed Calling 30 Number, you can reach thirty frequently called numbers quickly by dialing two digits.

How to set up:

  1. Lift the handset and listen for the dial tone.
  2. Press *75
  3. Listen for a second dial tone.
  4. Assign a two-digit code by dialing any number between 20 and 49, then dial the phone number you wish to save. For long distance numbers, include a 1 or 0 and the area code.
  5. Press the # key.
  6. Listen for dial tone.
  7. To add another number press *75 and repeat above steps.
  8. When finished, simply hang-up.

How to use:

  1. Lift the handset and listen for dial tone.
  2. Press the two digit code for the telephone number you want to call.
  3. Press the # key.
  4. The telephone number or access code will be dialed automatically.

NOTE: You should write your speed numbers down for future reference.

Teen Service

Teen Service allows a subscriber to have up to three additional directory numbers while retaining only one physical line. Calls to the additional numbers go through to the existing phone line, but have a distinctive ring tone for each number. Outgoing calls are made only from the primary directory number.

Priority Call

This service allows users to select a list of numbers from which incoming calls will ring with a distinctive tone. By default, up to 10 numbers may be added to the selected calling numbers list. To configure the service through the handset, the subscriber dials an access code, which takes them into the Screen List Editing menu system. The standard access code for this service is as follows.

  • To configure Priority Call via the Screen List Editing menu, press *61 or *81.

Pin Changes

This service allows subscribers to use the telephone handset to change their personal identification number (PIN), which they use to access Remote Access to Call Forwarding, and to deactivate Call Barring. The PIN is initialized to 0000 for new subscribers, which is not a valid PIN, so you are forced to enter a specific value when configuring a subscriber. It can be changed to any four-digit number.

The default access code for this service is as follows:

  • To access the PIN Change service, press *319. After dialing the access code, to change the PIN through the handset:
  • When prompted, enter your current PIN.
  • If the current PIN is correct, you are prompted to enter a new four-digit PIN. (The value 0000 is not valid).
  • An announcement confirms the new four-digit PIN.

Screen List Editing

This service allows a subscriber to manage the list of pre-defined numbers to which a particular call treatment is applied. The Screen List Editing menu offers a series of options, including reviewing the list of numbers, adding or removing entries and deleting the entire list.

To configure a Screen List Editing call service through the handset:

  • Dial the relevant access code for the call service required.
  • An announcement indicates the current status of the service.

The following codes are used in the Screen List Editing menu:

  • 0 to hear the main instruction menu
  • 3 to turn the call service on or off
  • # to add a number to the list, then 01 to add the last calling number to the list
  • 1 to review the list of numbers, then 07 to delete an individual number from the list
  • * to delete an individual number from the list
  • 08 to delete all the numbers on the list
  • 09 to delete only the anonymous entries on the list
  • Users may dial during announcements for faster service.

Restricted Sent Paid

Restricted Sent Paid allows only operator assisted toll calls to be made from your telephone. Any outgoing toll calls must be made by dialing "0" plus the number. The operator will only complete calls billed collect, billed to a calling card, or to another telephone number. Any other outgoing toll call attempts will be routed to a recording. Toll restriction does not prevent collect calls or toll calls charged to your telephone by a third party.

"900" Number Restriction

"900" NUMBER RESTRICTION prevents access to "900" telephone service (pay per call service). If a 900 call is attempted from your telephone, the calling party will hear a recording. This service is available only on local individual residential and business lines. Initial 900 number restrictions are provided at no charge to customers. There are charges associated with removing the restriction, and charges apply in some circumstances for the re-establishment of the restriction after it has been removed.

Collect and Third Party Call Blocking

This service will alert long distance operators that you do not wish to accept collect or third party charges on your telephone number.

Call Barring

This service allows the subscriber to bar outgoing calls to certain types of numbers from their line. The types of call that can be barred are:

  • International calls
  • National calls (long-distance, interLATA and intraLATA)
  • Local calls
  • Operator calls
  • Directory calls
  • Premium rate calls
  • Calls to any call service access codes
  • Calls to those call service access codes which can affect configuration (for PBX lines) Note that when calls to access codes have been barred, users can still enter the codes to disable access code barring and to check call barring status.

Certain types of call are never barred. These are:

  • Toll-free calls
  • Calls to service access codes
  • Emergency calls

To activate barring for a certain type of call through the handset:

  • Dial the appropriate access code
  • An announcement confirms that call barring has been activated

To deactivate barring for a certain type of call through the handset:

  • Dial the appropriate access code
  • An announcement prompts you to enter your PIN code
  • Enter your PIN code
  • An announcement confirms that call barring has been deactivated

To enable call barring for:

  • All calls except emergency calls, press *341
  • National and international calls, press *342
  • International calls, press *343
  • Operator calls, press *344
  • Calls to access codes, press *345
  • Premium rate calls, press *346

Conference Calling