Troubleshooting Steps for DSL

Power cycle the DSL Modem (Router) and reboot the computer.

Power cycling the DSL modem causes it to re-establish your DSL connection and network connection to your PC.

It may seem unnecessary to reboot your computer, but a lot of Internet problems are solved by power cycling and rebooting. This is true especially if your computer has worked fine in the past and only just begun to show problems.

Plug your computer directly into the DSL modem bypassing any network devices.

If possible, try and remove any network devices (hubs, routers, wireless routers) and plug your PC into the DSL modem. This will eliminate the possibility that other equipment is contributing to the problem you are experiencing.

Power LED Status

Check the power indicator LED light and make sure that it is not blinking. If it is blinking or unlit, try doing the following:

DSL Link LED Status

The "DSL Link" (some modems have ADSL or PPP lights) status light should always be on and not blinking. This light will blink when the modem is trying to connect to your DSL service. The DSL modem should be able to establish a link in about 30 seconds (may take up to two minutes depending on your location). If the link light continues to blink, try the following:

LAN Link LED Status

The LAN light should be a solid light or blinking randomly. The LAN light may or may not blink when you are sending or receiving information over the Internet. If the link light is not lit, try doing the following:

Check for Firewall

If you are running a third party firewall program on your computer (Norton Internet Security, Zone Alarm, etc.), it may be causing your computer to not access the Internet correctly. Try disabling the firewall and see if you are able to connect to the Internet.

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