DSL Frequently Asked Questions

What is the Charge to Install DSL?

There is a one-time fee of to install DSL in your home or business. This fee can be waived when customers sign an agreement to retain service for a minimum of 6 months. Additional fees may be charged for work related to installation or relocation of telephone lines.

Is the DSL modem included in the Installation Charge?

The DSL modem is included when customers sign a one-year or longer contract for DSL service. Customers who wish to retain DSL service for less than one year pay $99 for the modem.

Is a Contract Required to Sign up for DSL Service?

A contract is not required. At Copper Valley, customers may choose month-to-month service or two-year contracts. Typically, the longer the commitment a customer can make to retain our DSL service, the lower the upfront and monthly charges.

What do the Numbers Mean on the DSL Plans?

DSL speeds typically look something like this: 4MB/1MB. In this format, the first number (such as 4MB) is the download speed and the second number (such as 1MB) is the upload speed. In this example, the download speed would be read as "4 megabits per second" and is the approximate speed at which you would expect to be able to download information from the Internet. The upload speed would be read as "1 megabit per second" and is the approximate speed at which you would expect to be able to upload information to the Internet. For more information on transfer rates, please read our Net Neutrality Policy.

What type of modem will I receive?

We install high quality wireless modems. A wireless modem actually connects to a telephone line at your service locations via a standard telephone line. The computers and other devices are then connected to the modem by either a CAT5 cable (for a desktop PC) or through a wireless signal. Thus, you may have multiple devices (desktop PC, laptop computer, tablet, smart phone, media players) connected to the Internet at the same time.

How do I know what speed I should subscribe to?

The following factors influence the amount of "bandwidth" (or speed) you may need to have a quality experience using the Internet.

*Recommended minimum speed for... 18MB/1MB 15MB/1MB 10MB/1MB 4MB/1MB 768KB/512KB
Video Chat X
Streaming HD Video X X X
Online Meetings (web casts) X X X
Downloading Movies X X X
Online Gaming X X X X
Streaming SD Video X X X X
Emailing Large Files X X X X
Watching SD Video Clips X X X X
Music Download & Streaming X X X X
Sharing Photos X X X X X
Social Networking X X X X X
Web Surfing and Emailing X X X X X
*Note: multiple computers accessing the Internet for higher end purposes may require higher speeds than recommended here.

I signed up for SPAM filtering, so why am I still receiving SPAM?

If you have spam messages that are not getting trapped by Copper Valley SPAM filters, please send samples to us for analysis. The best way to send us your spam depends on the type of email program you use:

I have been getting unwanted e-mails. How do I access the blocked senders list to add them to it?

Login to http://webmail.cvinternet.net, click Settings-->Blacklist-->Add.

I can't change my email password.

If you'd like a new password, call us. If we allowed you to change it yourself, your Internet service may be interrupted.

How does the Free ESPN3.COM service work?

ESPN3.COM programming is available for free to all our Copper Valley DSL subscribers. To access the programming, just go to www.espn3.com from any computer that is utilizing a Copper Valley DSL Internet connection, find the broadcast you wish to view and click on it. Make sure that you are selecting ESPN3 programs only -- you won't have access to ESPN or ESPN2 programs. Please note that you wouldn't have access to the programming if you are on a device that is connecting to the Internet via a different network (including via a 3G cellular network). ESPN3 programming is not available on mobile devices such as tablets and smart phones. If you are having trouble connecting, please contact our Copper Valley help desk at 834-HELP or 822-HELP.

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