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Announcements

Short-Term Outage Scheduled to Accommodate Network Upgrade

Copper Valley Telecom wishes to notify customers that it is upgrading its Valdez area network this week. This work is scheduled for LATE NIGHT and will result in a short-term outage in some Valdez areas from 11PM, Wednesday, January 18th through 3AM on Thursday, January 19th. Landline, Internet, and wireless will be out of service during this timeframe in certain locations. Specific areas affected by this outage include:

  • Heiden View subdivision
  • Corbin Creek subdivision
  • Robe River subdivision
  • Alpine Woods
  • Airport area
  • Grain terminal / Loop road area

Customers experiencing other service issues before and after this window should call 611.

New Wireless Handset Insurance Options Coming Soon!

Copper Valley is currently changing vendors for wireless handset insurance. This means that you will have access to a better product and more options. If you currently subscribe to wireless handset coverage through Copper Valley, you may receive a notice in December from Great American Insurance Company stating that your insurance coverage is being cancelled. This letter is the first step toward the conversion. Between now and 2/28 (when Great American Insurance coverage will expire), we will be conducting a campaign to help customers choose and sign up for new plans. If you have questions about handset insurance, please call our offices at 835-2231 or 822-3551.

Announcing 24/7 Computer Tech Support

CVT has partnered with Security Coverage to bring our customers 24/7 technical assistance. Check out the many services offered. Call TotalTech Support directly at 1-877-725-4839 for more details.

CVTC Retires 2.7 Million Dollars of Capital Credits

During its September 2016 meeting, the Copper Valley Telephone Cooperative Board of Directors approved retiring $2,734,550 of capital credits, the largest general retirement in the cooperative's history. This amount is comprised of all remaining capital credits from 1994 through 1996 and 8% of 2015's capital credits. Read more >>>

Heiden View Cell Site Now 4G LTE

Copper Valley Telecom announced that it has upgraded its cell site located at milepost 21 Richardson Highway to 4G LTE. The site serves the Heiden View subdivision and the Richardson Highway corridor from approximately milepost 17 (north of Keystone Canyon) to approximately milepost 23 (near the hairpin corner leading to Thompson Pass). Read more >>>

Customized Business Services

Copper Valley Telecom offers high capacity Ethernet and T1 circuits throughout the Prince William Sound, Copper Valley, and Valdez areas. Read more >>>

Copper Valley Telecom Fiber for the Future Project Update

The first phase of Copper Valley's Fiber for the Future project is nearly complete. By November 1, 2016, we will finish all earthwork, including digging and drilling. During the summer of 2016, we installed conduit that will house fiber connections on approximately 700 Valdez residential lots. Over 30,000 feet of conduit was buried. Installation of fiber optic lines will begin in the spring. We will contact Valdez residents in the spring of 2017 to make appointments to install electronics in homes. These electronics will enable customers to order up to 1 Gig Internet service. For additional information, contact Tabitha Gregory at 835-7763 or tgregory@cvtc.org.

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